At this time we're closely monitoring everything, and are still investigating the full cause of the crash and will provide an update in the future. Due to the hard shutdown a handful of boards needed individual attention to repair data tables.
- At 1:55 PM EDT there was a firmware fault with the drive controller on the server.
- We worked to debug this. but ultimately elected to reboot the server at 2:37PM EDT.
- Service was back online at 2:45PM EDT, but due to the hard restart pages were slow (~30 minutes) while the system 'warmed up.'
- 4:00PM, service has stablized and restored to normal operation. (you may still experience sporadic lag for a few hours while it adds to the cache)
We're sincerely sorry for the interruption; please reach out if you are still unable to access or are having issues with your board.