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Jcink.com Forums > General Announcements > Service Interruption


Posted by: John May 23 2018, 03:29 PM
  • At 1:55 PM EDT there was a firmware fault with the drive controller on the server.
  • We worked to debug this. but ultimately elected to reboot the server at 2:37PM EDT.
  • Service was back online at 2:45PM EDT, but due to the hard restart pages were slow (~30 minutes) while the system 'warmed up.'
  • 4:00PM, service has stablized and restored to normal operation. (you may still experience sporadic lag for a few hours while it adds to the cache)
At this time we're closely monitoring everything, and are still investigating the full cause of the crash and will provide an update in the future. Due to the hard shutdown a handful of boards needed individual attention to repair data tables.

We're sincerely sorry for the interruption; please reach out if you are still unable to access or are having issues with your board.

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